We refund only before approval of the ad. For example, if you paid for the listing before it was approved and published by our team, you may be eligible for a refund. Once the ad is approved and published as a featured ad, then a refund is not possible. It takes a few hours for such a process to be confirmed for your payment. Then the listing is either published or rejected. If an ad is rejected due to some legal issues or any other issues, then the refund process is started immediately.